Following are the terms and conditions of transactions on searlenyc.com.
Any other questions can be directed to Contact Us.
 
Ordering Information
Ordering Security
Customer Services
Shipping Information
Gift Packaging
Gift Certificates
Return & Exchanges
Garment Sizes

 
Ordering Information
 

How do I place an order?
Click on the "add to your shopping cart" for each item you want to purchase. Click on "review shopping cart" to confirm your purchase. When you are ready to complete your transaction, click on "checkout."
 

Methods of payment

You may use the following methods of payment:
- Visa
- Mastercard
- American Express
- Searle Gift Certificate
 

Do I pay tax?

Searle retail stores are situated in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.
 


How will I know that my transaction has been accepted?

We will immediately e-mail you a confirmation with total amount of charge.
 


I have a question about a product.

Who can I speak with and when? Please call our flagship location during normal business hours.

Monday thru Friday 10am-7pm.
Saturdays 10am-6pm.
Sundays Noon-6 pm.

If those hours do not work with your schedule, call 212-730-1801 or e-mail us atcustomerservice@searlenyc.com with where and when we can reach you.
 


When is my credit card charged?

When you place the order. If for any reason we are unable to immediately ship your order, we will contact you via e mail as to the estimated duration and reason for the delay.


 
Credit Card Security

All information sent over the internet is encrypted to assure privacy. If you prefer to order over the phone, please call our store at 212-753-9021 during regular business hours. Monday thru Friday, 10-am-7pm Eastern time.
Saturdays 10am-6pm. Sundays Noon-6 pm.
 


Customer service

Please e-mail us with any inquiries at customerservice@searlenyc.com or fax us at 212-764-4524. We will respond the same day whenever possible.
 


Can I check on the status of my order?

We will inform you via e-mail when your purchase is mailed. You may contact us at customerservice@searlenyc.com or an accurate update. We will respond the same day.

 
Shipping information

Most items ship out within a day. You will be informed immediately via e-mail if there is to be any delay, and why. We ship Monday through Friday except during holidays. See the chart below for time required for receiving shipments.

- UPS Ground Up to 5 business days
- UPS 2 day air 2-3 business days
 

Ground Shipping

Shipping prices are based on weight, location and speed as determined by ups.com
 

International Shipping

Searlenyc.com will ship anywhere in the world via United Parcel Service.
Simply type in your postal code and the name of your country and the website
will automatically provide the charge you will incur for international
shipping.

 
Gift Wrapping

There is no additional charge for wrapping of gifts. Request wrapping in the
appropriate section of the order form.
 

Gift cards

Gift cards can be enclosed with any gift. Please stipulate the verbiage in the appropriate section of the order form. Garment Sizes Can you help me choose the right size? We make every effort to standardize our sizes. However, many
items have unique features which we can discuss with you via e-mail at gift@searlenyc.com.

 
Gift Certificates

Gift Certificates are available in any denomination. Please purchase in the appropriate section of the order form. Only gift certificates purchased online can be redeemed online.

 
Returns and Exchanges

All sale merchandise can be exchanged for merchandise of equal or greater value only.

If you need to return or exchange an item, please follow these instructions:

• Request a return authorization number by clicking here and filling in the form.
• You will receive your return authorization number via email within 48 hours of your request.
• It is important to remember that returns must be made within 14 days from the date of receipt.
• Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
• If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured
• Address the securely wrapped, prepaid, insured package to:
        
   
  SEARLE
   41-21 28th Street
   Long Island City, N.Y. 11101
   Ra#_________________
   
  
  
• Please enclose a note with your email address plus any further instructions you want us to have, your credit card number and expiration date.
• You will receive an email in return with your refund receipt.
• Enclose the credit card number and expiration date of the card used to purchase the item.
   
  Merchandise must be in new condition with the price tag attached and accompanied
  by the original receipt. Reduced merchandise, lingerie, swimwear, beauty products,
  jewelry and hats are final sale.
   
  If your merchandise is damaged or defective, we will gladly reimburse your shipping charges.

When will a refund appear on my bill?

We will refund your account immediately upon receiving your return.

 
Garment Sizes:

Please use the following chart to determine which size to select. If
you would like a more in depth description on a particular item please e-mail
us at Info@SEARLEnyc.com.or call 212-730-7717.
  
 XS  2
 S   4-6
 M   8-10
 L  12-14