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Following are the terms and conditions of transactions on searlenyc.com.
Any other questions can be directed to Contact Us.
Ordering Information
Ordering Security
Customer Services
Shipping Information
Gift Packaging
Gift Certificates
Return & Exchanges
Garment Sizes
Ordering Information
How do I place an order?
Click on the "add to your shopping cart" for each item you
want to purchase. Click on "review shopping cart" to confirm your purchase.
When you are ready to complete your transaction, click on "checkout."
Methods of payment
You may use the following methods of payment:
- Visa
- Mastercard
- American Express
- Searle Gift Certificate
Do I pay tax?
Searle retail stores are situated in New York State. If you live in
the State of New York, we are required to charge you your local tax on your purchases.
How will I know that my transaction has been accepted?
We will immediately e-mail you a confirmation with total amount of
charge.
I have a question about a product.
Who can I speak with and when? Please call our flagship location during
normal business hours.
Monday thru Friday 10am-7pm.
Saturdays 10am-6pm.
Sundays Noon-6 pm.
If those hours do not work with your schedule, call
212-730-1801 or e-mail
us atcustomerservice@searlenyc.com
with where and when we can reach you.
When is my credit card charged?
When you place the order. If for any reason we are unable to immediately
ship your order, we will contact you via e mail as to the estimated duration
and reason for the delay.
Credit Card Security
All information sent over the internet is encrypted
to assure privacy. If you prefer to
order over the phone, please call our store at 212-753-9021 during
regular business hours. Monday thru Friday, 10-am-7pm Eastern time.
Saturdays 10am-6pm. Sundays Noon-6 pm.
Customer service
Please e-mail us with any inquiries at customerservice@searlenyc.com
or fax us at 212-764-4524. We will respond the same day whenever possible.
Can I check on the status of my order?
We will inform you via e-mail when your purchase is mailed. You may
contact us at customerservice@searlenyc.com or an accurate update. We will respond the same day.
Shipping information
Most items ship out within a day. You will be informed immediately
via e-mail if there is to be any delay, and why. We ship Monday through Friday
except during holidays. See the chart below for time required for receiving
shipments.
- UPS Ground Up to 5 business days
- UPS 2 day air 2-3 business days
Ground Shipping
Shipping prices are based on weight, location and speed as determined by ups.com
International Shipping
Searlenyc.com will ship anywhere in the world via United
Parcel Service.
Simply type in your postal code and the name of your country and
the website
will automatically provide the charge you will incur for international
shipping.
Rush Shipping
We will gladly expedite shipping. UPS offers 2nd day and overnight
shipping. The cost is automatically configured when you make your
selection. Please take into consideration that it takes a day to
get your shipment to our shipping facility. Also, weekends, UPS
does not pick up.
Gift Wrapping
There is no additional charge for wrapping of gifts. Request wrapping
in the
appropriate section of the order form.
Gift cards
Gift cards can be enclosed with any gift. Please stipulate the verbiage
in the appropriate section of the order form. Garment Sizes Can you help
me choose the right size? We make every effort to standardize our sizes. However,
many
items have unique features which we can discuss with you via e-mail
at gift@searlenyc.com.
Gift Certificates
Gift Certificates are available in any denomination. Please purchase
in the appropriate section of the order form. Only gift certificates purchased
online can be redeemed online.
Returns and Exchanges
All sale merchandise can be exchanged for merchandise of equal or greater value only.
If you need to return or exchange an item, please follow these instructions:
- Request a return authorization number by
clicking here and filling
in the form.
- You will receive your return authorization number via email within
48 hours of your request.
- It is important to remember that returns must be made within 14
days from the date of receipt.
- Make sure your name, address and return authorization number are
stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address,
so be sure to request that your address be featured
- Address the securely wrapped, prepaid, insured package to:
SEARLE
41-21 28th Street
Long Island City, N.Y. 11101
Ra#_________________
- Please enclose a note with your email address plus any further instructions
you want us to have, your credit card number and expiration date.
- You will receive an email in return with your refund receipt.
- Enclose the credit card number and expiration date of the card used
to purchase the item.
Merchandise must be in new condition with the price tag attached and
accompanied
by the original receipt. Reduced merchandise, lingerie, swimwear,
beauty products,
jewelry and hats are final sale.
If your merchandise is damaged or defective, we will gladly reimburse
your shipping charges.
When will a refund appear on my bill?
We will refund your account immediately upon receiving your return.
Garment Sizes:
Please use the following chart to determine which size to select.
If
you would like a more in depth description on a particular item please
e-mail
us at Info@SEARLEnyc.com.or
call 212-730-7717.
XS 2
S 4-6
M 8-10
L 12-14
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